Contact Us

For more information, please contact our Call Center:

Toll-free number: 1 800 100 400

Email:  Esta dirección de correo electrónico está protegida contra spambots. Usted necesita tener Javascript activado para poder verla.

Oficina Matriz: Quito, Ecuador - Edificio ProCredit

Dirección: Av. Atahualpa y Av. Amazonas esquina

Teléfono: (593) 02 600 3820, ext 228. 

If you believe that your concerns are not being addressed, you may contact the Superintendency of Banks and Insurance via e-mail at  Esta dirección de correo electrónico está protegida contra spambots. Usted necesita tener Javascript activado para poder verla.  or using their post office box 17-17-770.

Form SBS 

Resolution No. JB-2005-766 from the Superintendency of Banks and Insurance for transparency and client protection.


Electronic transactions

Electronic TransactionsWhat is a token?

A token is a digital random code generator that protects your online banking transactions. These codes are constantly modified and never repeat, thus providing you with a higher degree of security when managing your accounts online. Each token is unique and non-transferable.

Free online inquiry
Submit a request at any Banco ProCredit branch for your password to access your savings or current account information on our website.

Balance inquiry

  • Transaction details
  • Print your account statement or export it to Excel
  • Change password

Free phone consultation (IVR)
If you are a Banco ProCredit customer, you can make inquiries by calling the toll free number 1-800-100-400 nationwide to obtain information about balances, loan application status, pending loan fees and payment dates for your loans.

Mobile messaging service
We also provide a mobile phone messaging service through which you are notified of any checks issued without sufficient funds and/or loan instalments in arrears.




  • Secure, prompt, efficient and cost-effective payroll services for companies.
  • Funds are credited to the customer’s bank account.
  • The customer has access to all the services that Banco ProCredit offers through its classic accounts.
  • Funds are credited immediately.
  • Save time and money.
  • Comfort and security: cash handling no longer necessary.
  • Loans for employees.
  • Solid international support.


Direct debit for the payment of utility services

Direct debit for payment of utilities and services (2)Banco ProCredit has payment agreements with:

  • CNT (Corporación Nacional de Telecomunicaciones)
  • Alfamedical
  • Various educational institutions - payment of tuition
  • Electric Company of Quito
  • Central-South Regional Electric Company of Cuenca
  • Etapa Cuenca
  • Electric Company of Riobamba


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