Personal banking: 1800 100 400

SWIFT/BIC Code: PRCBECEQXXX
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What is a banking emergency?

A banking emergency is the event in which your financial products, such as a debit card, checkbook or electronic banking users, were violated, either due to loss or theft.

A banking emergency is the event in which your financial products, such as a debit card, checkbook or electronic banking users, were violated, either due to loss or theft.

Financial services that are affected in a banking emergency

  • Debit and credit cards
  • checkbooks
  • Physical or virtual token (KTMS)
  • Mobile device (Laptop, cell phone, Tablet) or desktop (CPU)
  • Unrecognized transactions (with card or transfers)
  • Unrecognized e-banking or mobile app login
  • Declinations in your own ATM (deposit or withdrawal)
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What to do in a banking emergency?

  • Contact the 24/7 hotline at 1800100400 or enter the website, options calls
  • Card block through the Mobile APP.
  • Request the order of non-payment of check or checkbook blocking

We are a 100% digital bank,
we attend to your requirements 24/7.

Service Channels

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We can be in contact through these channels.

Social Media

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Banco ProCredit the German bank in Ecuador

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